Shop Terms and Conditions





We aim to deliver all goods within 3-5 workings days.


Returns & Cancellations


A purchase made through or on the telephone, constitutes a 'Distance Sale' which is subject to The Consumer Protection (Distance Selling) Regulations 2000 (as amended 2005) (The Regulations). Your normal statutory right also still apply. 


The Regulations mean you have the right to cancel your order up to the date of delivery and also within the seven days after delivery. (such seven days begin the day after the good have been delivered). Please note however that these rights DO NOT apply if the goods you order are made specifically to your specifications. This includes floor coverings and products, cut to your specific order size. 


Upon delivery you must make sure that the goods you have received are the goods that you ordered. If the delivery is incorrect, the goods are faulty or damaged they must be refused on the point of delivery or if you wish to exercise your right to return the good within seven days, under the Regulations, then you should not cut into, alter or install the goods. You should keep and preserve packaging as best you can so that this can be reused.


If you wish to return goods that are faulty or have been delivered to you in error, then AA Flooring Ltd will arrange for return of the goods at no further expense to you.


If you are exercising your right under the Regulations and returning goods within the statutory seven days, then it is a term of the original purchase contract that you will bare the costs of returning the goods. Once you have notified us that you wish to cancel the contract (within the statutory seven day period) we will supply you with all relevant documents and advice. Any delivery charges relating to the original purchase value are non-refundable. 


When the goods are in your possession you will be responsible for the condition of those goods. AA Flooring Ltd will not issue a refund for any goods returned in a used or damaged condition, please take reasonable care in handling goods that you wish to return.


If you are unsure of your statutory rights as a consumer, then you should seek information for your local Trading Standards or other advisory body.





If you do wish to exercise your right to cancel under The Consumer Protection (Distance Selling) Regulations 2000 (as amended 2005) you can do so at any time up until seven days after the date of delivery of your goods.


Please contact us by telephone or by email, as follows:

Telephone: 01934 813693